CapsAI Support
AI-Powered Video Subtitles Made Simple
⏱️ Response Time: We typically respond within 24 hours during business days
🔧 Common Issues & Solutions
Q: My video processing is taking too long
A: Processing time depends on video length and server load. Videos up to 1 minute typically process in under 60 seconds. If it takes longer than 2 minutes, please try again or contact support.
Q: The app crashed during video processing
A: Please restart the app and try again. Make sure your video is under 500MB and in supported formats (.mov, .mp4, .m4v). If the issue persists, contact us with your device model and iOS version.
Q: Subtitles are not accurate
A: Our AI achieves 95%+ accuracy for clear speech. For best results, ensure good audio quality and minimal background noise. We're continuously improving our speech recognition technology.
Q: How do I cancel my subscription?
A: You can cancel anytime through your iPhone Settings > Apple ID > Subscriptions > CapsAI. Your subscription remains active until the end of the current billing period.
Q: Can I get a refund?
A: Refunds are handled by Apple according to their refund policy. You can request a refund through the App Store or contact Apple Support directly.
📱 Technical Requirements
- iOS Version: 15.0 or later
- Compatible Devices: iPhone XS and newer
- Video Formats: .mov, .mp4, .m4v
- File Size Limit: Up to 500MB
- Video Length: Up to 10 minutes
🌐 Supported Languages
CapsAI supports automatic speech recognition and translation in 99+ languages including English, Spanish, French, German, Chinese, Japanese, and many more.
💡 Feature Requests
Have an idea for improving CapsAI? We'd love to hear from you! Send your suggestions to support@capsai.app and help us make the app even better.
CapsAI - Transform your videos with AI-powered subtitles
Available on the App Store